Greetings! I wanted to post a quick note here to share some updates with our e-newsletter subscribers about how we're troubleshooting certain delivery issues getting our emails sent to you, including the newsletter we sent on Wednesday, Oct. 23, to McKinley Park neighborhood and other subscribers.

Earlier e-newsletter delivery problems saw pretty much all Gmail and Outlook email refused -- not even landing in subscribers' spam folders -- due to automated filters falsely identifying our e-newsletter as "likely" to be spam, despite how we follow all best practices for e-newsletters, never send email to anyone who doesn't ask to be subscribed (including confirming their email first), and include zero spam in anything: just our promotions we've shared all along.

In an attempt to get the e-newsletter delivered, I stripped down and streamlined it, which seems to now have gotten through to many users, but Yahoo email and AOL email subscribers are seeing their newsletters delayed: I'm not sure if they're going to get through to our subscribers or not.

We've never had email delivery issues like this before. The filters that are incorrectly impeding our communication and imposing a restraint of communications (and trade) with you are automated and entirely opaque ... we get error messages, but there's no resource to identify what, exactly, is wrong, and there's no resource for appeals.

This all comes despite advance testing showing 10/10 on email delivery tests, regular scans for any site or credibility issues (SpamAssassin "loves us"), and a Terms of Service and User Technology Recommendations that protect our users' privacy and put all other local news publications to shame.

If you're a subscriber to our e-newsletter, and you didn't receive the one we sent this week, here are a couple things that might mitigate these misfiring, third-party email technologies:

• Add our emails to your address book and contact lists.
  Create a new Contact in your Yahoo/AOL/Gmail/Outlook/etc. service for "McKinley Park News" and save our info@mckinleypark.news and website@mckinleypark.news email addresses inside it.
   
• Send me an email at info@mckinleypark.news and website@mckinleypark.news, and I'll send you a reply, hopefully demonstrating to the filters that, yes, you do want to receive email from us.
   
• Add info@mckinleypark.news and website@mckinleypark.news to a "whitelist," if your email service supports this.

I apologize to any e-newsletter subscribers who have not received newsletters as expected, including this week's newsletter. It looks like at least some of these issues have been resolved by sending a "plainer" version of the newsletter ... we are going to keep working on this until it's fixed.

Thanks as always. Cheers!

So we just tried to send out another email newsletter, and we encountered a bunch of refused messages that have incorrectly identified our newsletters as having "a high likelihood" of being spam, even though they are nothing of the sort, only sent to confirmed email addresses, follow all best practices, and come from an enterprise that protects your privacy as a matter of trust in our product.

To help mitigate things, I've published an archive of all our past email newsletter editions, including the couple recent ones that keep getting bounced back: not even ending up in your Spam folders for you to consider and whitelist.

I'll keep troubleshooting and mitigating ... you can help ensure receipt by following the instructions posted in this thread. Sorry to those being affected by this (about 25% of our subscribers, looks like). Cheers!